Connexall Empowers Health Systems with Expanded Services for Its Clinical Workflow Engine

BOULDER, Colo. & TORONTO--(BUSINESS WIRE)--Today’s health care landscape is continually evolving as hospitals face new Affordable Care Act requirements, the integration of new physician groups and a myriad of technology implementations – in addition to the inherent complexities of any health system. With the launch of Connex Advantage to support its clinical workflow engine, Connexall ensures that customers receive services not only at the start of their engagements, but on an ongoing basis – to both prevent and address any issues – ultimately supporting hospitals and health systems through their rapidly-changing environments and the industry’s ongoing evolution.

“Between staffing changes, upgraded technologies, new builds and new regulations, hospitals and health systems need vendors who support them far beyond the implementation phase and guide them through these critical transformations”

“Between staffing changes, upgraded technologies, new builds and new regulations, hospitals and health systems need vendors who support them far beyond the implementation phase and guide them through these critical transformations,” said Mary Baum, Chief Healthcare Officer at Connexall. “With Connex Advantage, the approach is proactive, no matter what may change or be added to the workflow design or process, we’re here for our customers. We’re an integral part of their team and are dedicated to supporting them as they strategize, plan and innovate.”

With Connex Advantage, Connexall is raising the bar for customer service and software support by staying abreast of industry standards with frequent software upgrades as well as staffing a 24-hour call center. This proactive approach ensures customers the greatest benefits of the Connexall clinical workflow engine, plus a true vendor partner that is dedicated to facilitating continuous improvements, supporting maximum system up-time and alignment with industry best practices.

More than 800 leading hospitals and health systems internationally rely on Connexall’s system-wide interoperability and workflow engine to maximize their IT investments by connecting systems, people and devices. In addition to software updates and service packs, Connex Advantage grants peace of mind to Connexall customers by providing:

System Status Notification – In order to expedite support in cases of outage or an unresponsive system, a ticket will automatically be logged and your designated support team, as well as your Connexall team will receive notification of failure. This process will be based on your configuration and our agreed rules of secure access and engagement.
Connexall System Health Check – Once annually the Connexall Professional Services team will do a complete review of the current configuration, database integrity and overall system performance to identify opportunities for improvement. The resulting analysis enables Connexall to adapt its platform to meet new customer needs, map to new technologies they may have adopted over the past year and help them continuously evolve their workflow and communications processes to support clinical teams.
Anytime Call Center access – Whether it’s to answer a question about how the system works, or collaborate on ways to improve the system, Connexall customers have anytime access to an irreplaceable services team 24 x 7 x 365.
Training – Connexall provides in-person and web-based training opportunities to system administrators, helping customers maintain optimal use of the clinical workflow platform. Training is available with each product release and end-user training videos will be available in late 2013.

About Connexall

Connexall is a leading international provider of a hospital-wide interoperability engine that empowers disconnected people, tasks and devices across the care continuum. Its capabilities act as a backbone for clinical workflow, facilitating the critical exchange of actionable health information at the moment it matters. Based on more than 20 years of R&D efforts, the FDA 510(k)-cleared Class II medical device software connects to a broad range of clinical, IT/facilities systems and communication devices.

Connexall has offices in Canada, United States, Brazil and Portugal and works with more than 800 of the world's most renowned and progressive hospitals and health systems, including Cincinnati Children's Hospital, University of Toronto, SickKids, Mount Sinai Hospital, Central Lisbon Central Hospital and The Disney Cancer Center. For more information, please visit http://connexall.com/.