WSO2 Expands Leadership Team to Strengthen Worldwide Customer Support

PALO ALTO, Calif.--(BUSINESS WIRE)--Building on its commitment to create a superior experience for customers, WSO2 today announced the addition of two vice presidents to its leadership team. Jackie Wheeler, WSO2 president of technical content, brings more than two decades of expertise in technical documentation, online help, and training for enterprise software companies, such as MuleSoft, Ariba and Autodesk. Gunasiri Perera, WSO2 vice president of delivery, brings more than 15 years of global IT delivery and support experience, with deep insight into international corporate responsibilities. Collectively, they will focus on enhancing the technical support, documentation, training and delivery services around WSO2’s award-winning cloud and enterprise middleware platforms.

“WSO2 helps clear these hurdles through its uniquely pre-integrated middleware, which can be deployed on servers and in the cloud. With our expanded focus on technical content, we will help users quickly unlock WSO2’s powerful capabilities and meet their IT goals.”

“From the beginning, we have focused on delivering a comprehensive, modular middleware platform that enables enterprises to fast-track their innovation and capitalize on new market opportunities as they emerge,” said Dr. Sanjiva Weerawarana, WSO2 founder and CEO. “We are thrilled to have Gunasiri and Jackie join us in further enabling IT organizations to streamline their efforts. Their deep expertise in technical content, service and support will be invaluable in contributing to the IT success of our customers worldwide.”

Capturing and Sharing Knowledge

As vice president of technical content, Jackie Wheeler brings to WSO2 deep experience in documenting software products and building documentation sets and teams from scratch. She also specializes in enterprise software, open source, API documentation, system administrator documentation, end-user documentation, online help, and training.

Prior to WSO2, Jackie held positions as director of technical publications at NICE Systems and at MuleSoft, Inc. where she was a founding member of the technical publications group. At MuleSoft, she contributed to its developer blog, screencasts and podcasts, and marketing and sales efforts in addition to writing the company’s documentation. Previously Jackie also served as director of knowledge management at NorthStar, Inc. where she founded the documentation and training group. She also has served as a senior technical writer at Ariba, a writing manager and senior technical writer at Autodesk, and a technical writer at Strategic Mapping, Inc. and Pro/Tem Software.

“Too often the cost and complexity of traditional middleware solutions have hindered IT organizations’ ability to act on new opportunities provided by the cloud, mobile computing and social media,” Jackie observed. “WSO2 helps clear these hurdles through its uniquely pre-integrated middleware, which can be deployed on servers and in the cloud. With our expanded focus on technical content, we will help users quickly unlock WSO2’s powerful capabilities and meet their IT goals.”

Expanding Global Service and Support

As vice president of delivery, Gunasiri Perera spearheads the delivery of support and services to global customers as well as to the broader WSO2 user community. He also works closely with the business team to use delivery excellence to support pre-sales and post-sales efforts.

Prior WSO2, Gunasiri served in senior management roles for global offshore development companies in Europe, United Arab Emirates, and Sri Lanka, providing these international clients with large-scale enterprise resource planning (ERP) project implementation, passenger service system (PSS) project implementation and product management, pre-sales, consulting and support. He began his career at IFS as a software engineer contributing to the design and development of its new developer framework in service-oriented architecture, as well as ERP application design and development for mobile and J2EE Web technologies with an Oracle backend. Gunasiri has been a guest lecturer of MBA programs at the Asia Pacific Institute of Information Technology (APIIT), Graduate School of Management in Malaysia. He also has served as a panel chairman of MBA viva interviews and a mentor for computer science and engineering students at the University of Moratuwa, Sri Lanka. He is a chartered engineer in IT by profession and also an ICT committee member of Institute of Engineers Sri Lanka (IESL).

“Increasingly, Global 1000 companies are turning to WSO2’s middleware to innovate new business models, whether it’s monetizing their APIs or extending their business processes to partners and suppliers via the cloud,” Gunasiri noted. “I am excited to join the WSO2 team in providing the world-class services and support to ensure these customers’ success as they blaze new trails in IT.”

About WSO2

WSO2 is the lean enterprise middleware company. It delivers the only complete open source enterprise SOA middleware stack purpose-built as an integrated platform to support today’s heterogeneous enterprise environments—internally and in the cloud. WSO2’s service and support team is led by technical experts who have proven success in deploying enterprise SOAs and contribute to the technology standards that enable them. For more information, visit http://wso2.com, or check out the WSO2 community on the WSO2 Blog, Twitter, LinkedIn, Facebook, and FriendFeed.

Trademarks and registered trademarks are the properties of their respective owners.