AppRiver’s Phenomenal Care™ Earns International Distinction

Named 2013 Stevie® Award Finalist for Best Customer Service Department

GULF BREEZE, Fla.--(BUSINESS WIRE)--AppRiver, LLC, a leading provider of email messaging and Web security solutions, today announced it was named a finalist for Best Customer Service Department in Computer Services in the seventh annual Stevie Awards for Sales & Customer Service. The Stevie Awards is an international competition recognizing excellence in disciplines that are crucial to business success.

“Our commitment to Phenomenal Care makes it easy for partners and customers to recommend us to their clients and peers”

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales and business development professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

“Many of our preliminary judges have commented about the high quality of the entries the competition received this year,” said Michael Gallagher, president and founder of the Stevie Awards. “Our final judges will have a challenging but rewarding task, to determine the Gold, Silver and Bronze placements.”

Since the company’s inception in 2002, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 businesses and over eight million mailboxes worldwide.

The company continually aims to create a positive customer experience from first contact to post-op support. When customers contact AppRiver’s Phenomenal Care team, they know that the person who helps them is an AppRiver employee who is fully trained on the latest services, trends and technologies. That’s because all AppRiver employees have access to AppRiver University, the company’s first-class training and development program.

Other distinguishing features of AppRiver’s Phenomenal Care include:

• Dedicated Service 24/7. US-based telephone and email support is available around the clock. Service calls are not timed, and AppRiver will stay with the customer for as long as it takes to ensure that customer’s satisfaction.
• Free 30-Day Trial with No Cancellation Penalty. All services come with a 30-day free trial. Customers are free to cancel at any time without worrying about cancellation fees or legacy costs.

“Our commitment to Phenomenal Care makes it easy for partners and customers to recommend us to their clients and peers,” said Michael Murdoch, AppRiver’s CEO. “Time after time, we hear from customers how much they appreciate our simple on-boarding process and high-touch service after the sale. We will always focus on customer service and make it our guiding principle.”

Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More information about the Stevie Awards for Sales & Customer Service is available at www.StevieAwards.com/Sales.

About AppRiver

AppRiver is a Software-as-a-Service (SaaS) provider offering award-winning email and Web security solutions to businesses of all sizes. Understanding the need to protect networks from today's increasingly complex IT threats, AppRiver offers businesses a comprehensive, yet affordable subscription-based solution that incorporates the latest spam and virus protection, email encryption and Web security on the market. In addition, the company provides a complete managed service for Microsoft Exchange, as well as a bundled Office 365 solution. Since its inception, AppRiver has sustained an impressive 93% customer retention rate while growing its customer base to more than 45,000 companies and over 8 million mailboxes worldwide. The company maintains offices in Florida, New York and Switzerland, and is led by an Ernst & Young Florida Entrepreneur of the Year award winner. For more information, please visit www.appriver.com.

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7^th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.