Changing Enterprise Help Desk Demands Drive Business for PC Helps

Microsoft Product Releases and Enterprise Mobility Initiatives Require New Support Models

BALA CYNWYD, Pa.--(BUSINESS WIRE)--PC Helps, the leading provider of 24/7, expert, on-demand support for the core office applications and mobile devices used every day by corporate employees, had a banner year in 2012, signing 100 new clients and reaching a new milestone of 450 active clients, comprised of over 1.6 million end-users. The company’s momentum was largely driven by corporate and government adoption of the newer product releases from Microsoft, such as Office 2010, Office 365 and Windows 8 in combination with corporate mobility and cloud initiatives impacting the enterprise help desk.

“As companies expand the mobile device and computing options available to their employees, new levels of support expertise are needed, and PC Helps has been expanding our service offering to help our clients support this new world of work”

The range of new applications, devices, and delivery/deployment models (such as cloud, SaaS, BYOD) is creating a new set of demands for enterprise IT, and particularly for the support organization. Companies engaging PC Helps over the past year were largely looking for ways to evolve their end-user support services to better address these new demands. The Devereux Foundation engaged PC Helps to assist with an expansive desktop modernization project, including a migration to Windows 7 and Office 2010. Other clients signed in 2012 spanned a range of company sizes and industries, and included: Scott & White Healthcare, the Boston Globe, United Healthcare of Nevada, Boston Red Sox, Saks Incorporated, Coty, Inc, Toll Brothers, and many more. These companies partnered with PC Helps for ongoing supplemental office application support, Office 365 deployments, early Windows 8 pilots, Microsoft Office 2010 and other version migrations, BYOD and mobile workforce support.

BYOD, consumerization and the other trends that dominated enterprise IT in 2012 (the cloud, big data), are all part of a bigger shift toward a new and different help desk model, with an improved experience for end-users. Nowhere was this change more apparent than at PC Helps, where experts interact with corporate employees every day and provide application and device “how-to” help. Consistent with the influx of tablets and smart phones into the workplace, PC Helps business is now expanding to support new corporate mobility initiatives. “As companies expand the mobile device and computing options available to their employees, new levels of support expertise are needed, and PC Helps has been expanding our service offering to help our clients support this new world of work”, said Brian Madocks, PC Helps CEO.

PC Helps also spent time in 2012 preparing to support Windows 8, released to market by Microsoft in October, and Office 2013, released in January 2013. Additionally, PC Helps completed the certification process to earn the new designation of Microsoft Gold Devices and Deployment partner and also became a Microsoft-certified cloud services partner. The company, which celebrated its 20 year anniversary in July, has been a Microsoft Gold partner for more than 10 years.

About PC Helps

PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment it’s needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications and for the full range of mobile devices on the market today. For more information, follow updates on Twitter (@PCHelps) and visit www.pchelps.com.