IRVINE, Calif.--()--Kofax plc (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today launched the Kofax Mobile CaptureTM Auto Claims App. It is the most comprehensive First Notice of Loss (FNOL) smart process application for auto accident claims that enables policyholders to use cameras in mobile devices to capture documents and images at the scene of an accident, and instantly initiate a claim with their insurer.
“…Insurers have fewer customer interactions than many other industries. Mobile delivers content when it’s most needed in a context that’s most relevant, leading to additional sales and more loyal customers. Mobility offers insurance companies the opportunity to increase efficiency, reduce claims costs, and stem premium leakage.”
The mobile app leverages Kofax’s market leading smart capture software to provide the highest level of accuracy for data and its context in an automated manner, thereby accelerating the claims process, reducing costs and exceptions, and improving customer service. Kofax will be demonstrating the new app at the Kofax Mobile Insurance Executive Roundtable on February 28 in Chicago.
Ellen Carney, senior analyst serving eBusiness & Channel Strategy Professionals at Forrester Research, Inc., wrote in a September 2012 report titled The Future of Insurance is Mobile that "…Insurers have fewer customer interactions than many other industries. Mobile delivers content when it’s most needed in a context that’s most relevant, leading to additional sales and more loyal customers. Mobility offers insurance companies the opportunity to increase efficiency, reduce claims costs, and stem premium leakage.”
“The Kofax Mobile Capture Auto Claims App addresses the evolving needs of insurers and insureds where mobility is most pervasive,” commented Drew Hyatt, senior vice president of Mobile Applications at Kofax. “Insurers now have a new channel into the claims management process that offers the highest quality images, accelerates the process, and reduces manual errors and costs. Additionally, at a time when a policyholder is nervous, scared and possibly frustrated, they can rest assured that their insurer is capturing the information needed to provide them the highest level of service and resolve their claim rapidly. We are talking with several national auto insurers who have great interest in these benefits.”
Benefits for Insurers
Kofax Mobile Capture Auto Claims App extends existing claims processes directly to the customer via their mobile device, enabling them to submit relevant documents and photos in support of the claim while ensuring that information is not retained on the mobile device to avoid the risk of sensitive data being accessed. It also allows the insurer to quickly respond or request additional documentation related to the claim.
Once information is submitted via the mobile app, the Kofax Mobile Platform™ automatically initiates the claim using data extracted from the documents captured by the insured. This significantly accelerates the claims process and ensures that all the information is provided in a timely and accurate manner, while reducing costs. The platform can also be used by insurers to create other apps such as mobile quotes.
Benefits for Policyholders
Kofax Mobile Capture Auto Claims App provides a self-service channel for customers to submit auto accident claims. It allows policyholders using cameras in mobile devices to capture a driver’s license, license plate, proof of insurance, accident reports, citations and other pertinent documents from the scene of the accident, or wherever convenient, to initiate a claim instantly.
Kofax Mobile Capture for Auto Claims App leverages the Kofax Mobile Capture Driver’s License solution which delivers best in class performance and accuracy for driver’s licenses from all 50 states. Users simply take a picture of the front of the driver’s license, and the Kofax Mobile Platform extracts all the critical fields, including data contained in the two-dimensional barcodes on 42 states’ driver’s licenses. Reading barcodes provides added security, accuracy and speed, and sets a new standard in the mobile capture industry.
Policyholders are also offered more visibility into the status of their claim by being able to see the documents required and the stage of the claim from the app on their mobile device. By having visibility into the status of their claim, customers make fewer inquiries to their insurer and experience greater satisfaction.
Insurers interested in seeing a live demo of the Kofax Mobile Capture Auto Claims App can attend the Kofax Mobile Insurance Executive Roundtable on February 28 in Chicago or Kofax’s Financial Services Forum at Transform on March 11 in San Diego. For other sales inquiries, please contact Kofax online or by phone at +1-949-727-1733.
Kofax plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile of customer interactions. These begin with an organization’s Systems of Engagement, which generate real time, information intensive communications from customers, and provide a fluid bridge to their Systems of Record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in banking, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2013 Kofax, plc. “Kofax” is a registered trademark and “First Mile” and “Kofax Mobile Capture” are a trademark of Kofax, plc.