Presence Health Expands Use of Emmi Patient Engagement Technology

CHICAGO--(BUSINESS WIRE)--Presence Health and its Accountable Care Organization (ACO) have signed an agreement with Emmi Solutions, the leader in outcomes-driven patient engagement to roll out Emmi’s comprehensive, interactive, multi-modal platform throughout its entire 12-hospital system and ACO. Emmi Solutions delivers information to patients and empowers them to take action around health events or conditions at key points across the continuum of care.

“Emmi’s proven patient engagement platform will help us cost effectively manage the health of populations and improve both clinical and financial outcomes.”

“Digitally engaging patients to take a more active role in their care is a critical element of our strategy as we transition from a fee for service model to one based on value,” said Richard Ferrans, MD, ScM, System Vice President, Chief Medical Officer, Clinical Integration & Accountable Care, Presence Health. “Emmi’s proven patient engagement platform will help us cost effectively manage the health of populations and improve both clinical and financial outcomes.”

Emmi’s platform was first introduced to the Presence Health system at Presence St. Joseph Hospital in Chicago. Ninety-seven percent of patients who had an Emmi experience said questions were answered for which they normally would have called their doctor, and 80 percent said it increased their confidence to ask their doctor questions. In addition, 70 percent said it improved their opinion of the hospital.

“We aren’t using Emmi to passively ‘educate’ patients,” explains Dr. Ferrans. “We are using Emmi to engage patients in a two-way process where they become active participants in their care, exchanging information, validating understanding and sharing concerns. This is not a discreet intervention, it’s a comprehensive set of reminders, calls to action and tools needed throughout one’s entire healthcare journey.”

The Emmi® platform allows healthcare professionals to “prescribe” Emmi programs to patients who can view at their convenience, on their computer or mobile device, and share the program with friends and family. The information provided helps patients make sense of complex medical information as well as manage expectations around procedures and chronic health conditions. The proprietary communication methodology combines voice, image, text and interactivity. It can stand alone or be fully integrated into health information systems, electronic health records and patient portals.

“Just as healthcare providers like Presence Health are committed to accountability, so too are we,” said Devin Gross, Emmi Solutions CEO. “Our platform is built to track the delivery and consumption of information on the population or individual patient level. That means we can measure the impact of patient engagement, make improvements as needed, and quantify a return on investment. This has become a business imperative for our clients.”

About Emmi Solutions, LLC

Emmi Solutions is the pioneer of outcomes-driven patient engagement. Emmi offers a complete solution that engages patients and has repeatedly shown that it can improve clinical and financial outcomes. Emmi’s technology supports web, mobile and interactive voice response (IVR) all in a single platform to deliver actionable information to patients while supporting the goals of traditional and emerging models of care. Emmi programs have been prescribed to over four million patients-using language they understand, at their convenience, and on devices they already own. Emmi is now offering solutions that motivate patients to take preventive action, transition from one care setting to the next, or participate in shared decision making. Emmi enables providers to track compliance and measure the outcomes of effective patient engagement. For more information, visit http://www.emmisolutions.com. Follow us on Twitter and find us on Facebook.

About Presence Health

Presence Health is the largest Catholic health system based in Illinois, created in November, 2011 through the merger of Provena Health and Resurrection Health Care. With over 150 sites of care, including 12 hospitals, Presence Health has 22,000 employees, 4,000 medical professionals and a revenue base of nearly $3 billion. Presence Health is sponsored by the Franciscan Sisters of the Sacred Heart, the Servants of the Holy Heart of Mary, the Sisters of the Holy Family, Sisters of Mercy of the Americas and the Sisters of the Resurrection. Visit presencehealth.org to learn more.