RESTON, Va.--(Clarabridge, the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics, announced today that the deadline for early bird registration is fast approaching for the Fifth Annual Clarabridge Customer Connections (C3) User Conference, taking place April 17-19, in San Diego. Attendees who register by Friday, March 15, will save $100. Follow the latest C3 news on Twitter with the hashtag #c3rocks13.)--
“Customer Experience Trends: Where is it all Heading?”
C3 has quickly become the industry’s premier customer experience event. The two-day conference will feature speakers from some of the world’s largest and most progressive customer-experience-focused organizations, including Acer America, ADP, B/E Aerospace, COPA Airlines, Charming Shoppes, Exact Target, Expedia, Fidelity Investments, GE Appliances, Rackspace, Sage, Scottrade, St. Jude’s, TD Ameritrade, Toshiba, U.S. Bank, United Airlines, Vangent, Verizon, Wendy’s, and Zynga, among others.
In addition to Clarabridge customers, several of the most highly regard CEM industry influencers will be participating at C3. Bruce Temkin, Managing Partner at the Temkin Group, will lead a feature presentation entitled, “Customer Experience Trends: Where is it all Heading?” Temkin will discuss his research on the future of customer experience and will share key CEM trends that firms need to put on their radar. Guest speaker Adele Sage, a Forrester Research, Inc. analyst specializing in customer experience, will also moderate a panel on CEM Best Practices, featuring Expedia, GE Appliances, Toshiba, and Verizon.
Attendees will also enjoy a keynote speech from Daymond John, a head judge on ABC’s “Shark Tank,” founder of the fashion empire FUBU, and successful serial entrepreneur. From his humble beginnings through his journey to becoming a self-made multimillionaire with more than $4 billion in global product sales, John will discuss his lessons learned and the importance of customer experience and loyalty for a brand.
Clarabridge is offering pre-conference workshops on Wednesday, April 17, to provide hands-on training with peers and Clarabridge employees. Details on the full- and half-day workshops include:
- Classify and Derive Insights with Ease: Use Clarabridge Analytics to Derive ROI-Driven Insights: In a full-day workshop, participants will learn how to capture, find, and deliver better insights while being introduced to Clarabridge’s latest tools to facilitate and elevate customer insights within an organization.
- CEM Organizational Strategy: In a half-day session, participants will learn strategies for gaining executive support when ingraining VoC into their organizations, processes involved when introducing CEM and justifying ROI.
- Operationalize Insights with Clarabridge Collaborate and Clarabridge Engage: In a half-day workshop, participants will immerse themselves in the Clarabridge Collaborate and Clarabridge Engage modules as they follow customer issues from the point of origin, to discovery, collaboration, and response.
Clarabridge is the leading provider of Customer Experience Management (CEM) powered through intelligent sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations, and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.