WAKEFIELD, Mass.--(CXPA), an international non-profit organization created to guide and enhance the growing field of customer experience management, has announced the dates and location for its third annual members' meeting, the 2013 Members Insight Exchange (MIE). It will take place May 14-15, once again at the Hotel del Coronado in San Diego, by popular demand.)--The Customer Experience Professionals Association (
“We’re building this year’s Members Insight Exchange on the solid foundation of last year’s event, which was a huge success, thanks in large part to all the members who were actively involved”
Highlights of the 2013 MIE agenda include keynote addresses from Tom Feeney, CEO, Safelite AutoGlass and Ben Hart, Senior Director of Customer Loyalty, Rackspace, compelling educational sessions, members' case studies, and announcement of the winners of this year's CX Innovation Awards, a program that recognizes successful and innovative work in the customer experience space. Limited event sponsorship opportunities are available. Members are invited to submit proposals for breakout sessions about their experiences as CX practitioners surmounting business challenges.
Members Insight Exchange attendees will enjoy many opportunities for networking with peers and industry leaders in the customer experience field, and a vendor showcase is part of the event. Customer experience management professionals will take away actionable information – education to help improve their job performance, comparative information about new tools and techniques, and the CX best practices of other companies – that they can share to benefit others at their firms. Member attendees will also have the opportunity to help define future CXPA initiatives and priorities in hands-on working meetings. Non-members are also welcome to attend; early-bird registration discounts expire after March 25.
"We’re building this year’s Members Insight Exchange on the solid foundation of last year’s event, which was a huge success, thanks in large part to all the members who were actively involved," said CXPA Event Committee Chair Karl Sharicz. "We are striving to create an even better event for 2013. Every attendee will have the opportunity to participate, learn from CX thought-leaders, network with colleagues in the discipline, and together propel the CX profession forward. I invite everyone interested to consider submitting an award entry, a proposal for a speaking session, or to sponsor this valuable conference."
CX Innovation Awards
All CX practitioners are urged to submit Innovation Awards nominations, which will be accepted through April 12. A panel of expert judges will review and evaluate submissions based on their degree of innovation, strength of the business or organizational results, and the potential for the innovation to be more widely adopted. Both members of the CXPA and non-members may submit entries. Finalists will be recognized and winners will be announced at the conference. Submissions that detail the methods and approaches used and describe their impact are especially encouraged.
Member Breakout Sessions
The MIE will include a series of six breakout sessions, which are practitioner presentations about customer experience business challenges and how they are being addressed. CXPA members interested in presenting one of these sessions are invited to submit an inspiring story of how challenges were overcome in an organization. The submissions will undergo competitive review by an Evaluation Committee. Deadline for entries is March 20, and those selected will be notified by April 15.
Submissions should align with one of the key topics identified in the CXPA's recent member feedback initiative, which include customer insight and understanding, customer-centric culture, business benefits and ROI, metrics and measurement, customer journey mapping, and organizational adoption and accountability. Selection criteria will include clear evidence of outcome/impact, freshness of approach, metrics used, and consistency with MIE content.
Members Insight Exchange Sponsorships
Sponsors of the event have a unique opportunity to obtain the right exposure to the right audience: in 2012, 75% of MIE attendees were CX managers, directors and executives. In addition to participating in the vendor showcase and engaging in one-on-one conversations with top CX professionals, sponsors publicly affirm their leadership positions in supporting the only global non-profit organization serving the needs of the industry. Bronze-level and A la Carte sponsorships are still available; Gold and Silver levels have already sold out.
About the CXPA
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management best practices. It provides customer experience management professionals with educational and networking opportunities to help them succeed, and facilitates the industry-wide advancement of the discipline of customer experience management. The CXPA’s members include individuals who develop, manage, optimize, and envision how organizations interact with their customers. This community includes customer experience practitioners within companies, vendors who support customer experience efforts, and other stakeholders in the industry.
Founded in April 2011, the CXPA has more than 75 Corporate Members and nearly 1,900 customer experience professionals in its community. CXPA Gold Sponsors include Confirmit, ForeSee, SAP America, Inc., Vivisimo, and Vovici, a Verint Systems Company. Achieve Global, Clarabridge, Inc., Corsential, Interactive Intelligence, Mattersight Corporation, Medallia, ResponseTek and TNS are CXPA Silver Sponsors. For more information, visit www.cxpa.org.
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