iQor CEO Norm Merritt to Deliver Keynote at 2013 PACE Annual Convention

Will Share Insights on Using Applied Analytics to Decode the Customer Genome

NEW YORK--(BUSINESS WIRE)--Norm Merritt, President and Chief Executive Officer of iQor, will discuss how contact center leaders can use applied analytics to capture, decode, and act upon the customer’s “genome” during a keynote address at the 2013PACE Annual Convention & Expo.

The conference is produced and managed by the Professional Association of Customer Engagement (PACE) and is being held at the Westin Kierland Resort & Spa in Scottsdale, AZ.

WHAT:	Keynote: The Customer Genome: Driving Value with Applied Analytics
WHERE:	2013 PACE Annual Convention, Westin Kierland Resort & Spa in Scottsdale, AZ
WHEN:	Tuesday, March 12; 9:00 AM MT
WHO:	Norm Merritt, President and CEO, iQor

More information about the conference can be found at www.paceassociationconvention.com.

About iQor

Headquartered in New York City, iQor is a global provider of intelligent customer interaction and outsourcing solutions with 17,000 employees in 39 Centers of Excellence dedicated to understanding each customer’s DNA. Using data science and real-time analytics intelligence, iQor delivers extraordinary customer experiences that enhance revenue while promoting and protecting its clients’ brands. iQor specializes in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information, please visit www.iqor.com or www.twitter.com/iqor.