LiveOps and Twilio Demo at Enterprise Connect

End-to-end True Cloud Contact Center Realized with LiveOps Engage, Twilio Client and WebRTC

REDWOOD CITY, Calif.--(BUSINESS WIRE)--LiveOps, Inc., the global leader in cloud contact center and customer service solutions, and Twilio, the cloud communications leader, today demonstrates LiveOps Engage integrated with Twilio Client and its built-in WebRTC at Enterprise Connect tradeshow in Orlando. This solution provides a single browser-based agent desktop further improving usability, increasing productivity and enhancing the customer experience across all channels on a single screen.

“This is a fantastic option for any company looking for an opportunity to forgo their telephony infrastructure and have everything—contact center plus telephony--in the cloud. We’re excited to be partnering with Twilio as we continue to lead the contact center industry to the cloud.”

“LiveOps Engage combined with Twilio Client and WebRTC has the potential to revolutionize the contact center industry by combining the power of a social savvy, multichannel cloud contact center with a powerful cloud communications platform – eliminating the need for expensive servers, software, landline and phones required by traditional call center technologies,” said Steve Griset, SVP, Product Management and Engineering, LiveOps. “This is a fantastic option for any company looking for an opportunity to forgo their telephony infrastructure and have everything—contact center plus telephony--in the cloud. We’re excited to be partnering with Twilio as we continue to lead the contact center industry to the cloud.”

Twilio Client is a powerful tool that allows companies to embed voice into their web, native Android and native iOS apps. With it, companies can deliver the best in-app calling experience for PCs, mobile phones and tablets. Twilio Client fully supports WebRTC, the emerging standard for browser-to-browser applications for voice calling, video chat and P2P file sharing without plugins. It uses HTML5 instead of plugins using Flash or other proprietary approaches. With this solution, inbound and outbound calls are routed directly via a web browser, dramatically reducing costs while enhancing agent experience and productivity.

"Together with LiveOps, Twilio has the potential to power a whole new generation of enterprise call centers,” said Lynda Smith, Twilio Chief Marketing Officer. “While customer interactions today happen over a range of channels, the vast majority of those interactions remain voice-based. Leveraging Twilio Client, LiveOps is able to take advantage of the WebRTC built into Twilio’s cloud communications infrastructure to provide an integrated enterprise contact center experience. We are excited to be partnering with LiveOps."

LiveOps and Twilio will be showcased at this week’s Enterprise Connect conference from March 18 to 21 at the Twilio booth 1813. For more information, visit the Twilio booth, Twilio.com http://ahoy.twilio.com/enterpriseconnect or LiveOps.com.

About LiveOps, Inc.

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California with European regional headquarters in London, UK, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com

About Twilio

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. Twilio takes care of the messy telecom hardware and exposes a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. For more information, go to www.twilio.com.