OneAmerica Selects iPipeline’s PolicyHS Solution for Customer Self-servicing

Policyholder Services Solution Increases Consumer Experience and Cuts Operational Costs

EXTON, Pa.--(BUSINESS WIRE)--iPipeline®, the leader in on-demand marketing, selling and processing solutions for the nation’s top insurance carriers, distributors and producers, today announced the companies of OneAmerica® have selected PolicyHS®. PolicyHS, an online customer self-service and call center solution for policy change and request forms, significantly cuts operational costs and enhances the consumer experience by simplifying and automating service requests for inforce policies.

“OneAmerica’s migration to online, self servicing for policy changes and service requests reflects the insurance industry’s need to give consumers what they expect by automating policy holder services. Today’s consumers expect convenience, simplicity and speed”

“OneAmerica’s migration to online, self servicing for policy changes and service requests reflects the insurance industry’s need to give consumers what they expect by automating policy holder services. Today’s consumers expect convenience, simplicity and speed,” said Paul Melchiorre, President, iPipeline. “iPipeline conducted research on carrier customer servicing in 2012. Among the participating carriers, 84 percent ranked improving customer experience as a top priority while also stating demonstrable cost savings would be key to receiving approval for this new technology.* PolicyHS achieves these goals by delivering cost savings within the first year. We are pleased OneAmerica has decided to enhance their consumers’ experience with PolicyHS.”

“Increasingly, consumers desire service options that flex to their busy schedules and that meet their level of interest in an online, self-service experience. We selected iPipeline because they offer an off-the-shelf, cost-effective solution to enhance the consumer experience, straight-forward implementation and a quick ROI. We have had success with iPipeline’s forms, illustrations, and iGO™ solutions, so we are very confident in their ability to deliver another quality solution,” said Gregg Poston, Vice President of Individual Operations for the OneAmerica companies. “With PolicyHS, our customers benefit by being able to complete changes and requests online, or by having our call center representatives initiate the process and then electronically route documents to them for signature. We benefit by being able to plug PolicyHS directly into our consumer facing website and call center with very little IT development on our side. This outcome is a big win-win for us and our customers, and we can move forward quickly without distracting our internal development teams from their work on other critical projects.”

To learn how you can implement iPipeline’s solutions to support the marketing, selling and processing of life and annuity products, contact [e-mail] or call 1-800-758-0824, option 2.

About OneAmerica

OneAmerica Financial Partners, Inc. (www.oneamerica.com), headquartered in Indianapolis, Ind., has companies that can trace their solid foundations back more than 135 years in the insurance and financial services marketplace.

OneAmerica’s nationwide network of companies offers a variety of products to serve the financial needs of their policyholders and other clients. These products include retirement plan products and services; individual life insurance, annuities, long-term care solutions and employee benefit plan products. The goal of OneAmerica is to blend the strengths of each company to achieve greater collective results.

The products of the OneAmerica companies are distributed through a network of employees, agents, brokers and other distribution sources that are committed to increasing value to our policyholders by helping them prepare to meet their financial goals.

Follow OneAmerica on Twitter at @OneAmericaNews.

About iPipeline

iPipeline leads its industry in providing the next-generation suite of sales distribution software to the insurance and financial services markets through its on-demand service. iPipeline's channel solutions for carriers, distributors, and producers automate activities for CRM, forms distribution and processing, quotes and illustrations, in Good Order e-Applications, agency management, data services, policy delivery and related services, enabling the insurance industry to market, sell, and process faster. iPipeline provides the process automation and seamless integration needed to make a sale by aggregating approximately 120 carriers, 1,200 distributors, and 400,000 financial professionals and advisors in a single, Web-based environment -- the iPipeline Customer Network. With headquarters in Exton, Pennsylvania, iPipeline has locations in Atlanta, Charlotte, Danville, Milwaukee, Salt Lake City, Tokyo, UK, and Vancouver. Visit us at www.ipipeline.com.

*iPipeline Research Institute survey titled “Surveying Customer Servicing in Life Insurance,” 2012