Avotus Builds on Exceptional Customer Satisfaction Results with New Program

Launches Elite Program Management Initiative

OAKLAND, N.J.--(BUSINESS WIRE)--Avotus Corporation, leading provider of Intelligent Communications Management (ICM) solutions, announced today the results of its 2012 customer satisfaction surveys. Over 85% of Avotus’ ICM Expense Management Wireless Helpdesk customers and 95% of its ICM Usage Management Helpdesk customers responded that they were satisfied with the services, validating Avotus’ promise to save clients money. Further, 100% of the surveyed customers confirmed that they were satisfied with the Avotus Usage Management implementation and were willing to recommend Avotus and its service to others, validating the firm’s easy to integrate solutions.

“To take this legacy of unrivaled service forward, we have launched the new EPM program, primarily to demonstrate appreciation for the invaluable patronage of our customers. This initiative is a key differentiator in the industry and will help Avotus form strong collaborative partnerships with customers and enhance their savings.”

In line with its efforts to raise the bar of customer service, Avotus has launched its Elite Program Management (EPM) initiative. The main objective of the initiative is to ensure fulfillment of each contracted service to the delight of Avotus customers.

“It is our unrelenting customer focus that distinguishes brand Avotus from the competition,” said Sumer Shankardass, CEO, Avotus. “To take this legacy of unrivaled service forward, we have launched the new EPM program, primarily to demonstrate appreciation for the invaluable patronage of our customers. This initiative is a key differentiator in the industry and will help Avotus form strong collaborative partnerships with customers and enhance their savings.”

As part of the newly launched program, Elite Program Managers — who are professionally qualified individuals with years of industry expertise — will provide leadership to Avotus’ Elite clients, ensuring that their engagement with Avotus exceeds all expectations. The Avotus EPM program will escort clients through Avotus’ lifecycle of products and services with the ultimate goal of optimizing client savings.

“The evolution to an Elite Program Management experience is the latest step in demonstrating our industry leading commitment to our clients,” commented James Martino, VP and Head, Global Service Delivery, Avotus. “Our 2012 process enhancements have fortified our base in service delivery as evidenced by the survey feedback. The EPM program now adds a layer of personal subject matter expertise to the delivery model. Our goal is to continue up the customer satisfaction spectrum from 'Customer Satisfaction' to 'Customer Delight.'”

Avotus has strategically hired Elite Program Managers in all regions it serves to allow regular customer visits and interaction. These managers are trained to ensure that best practices and policies are followed and are focused on instilling process improvements to optimize the overall customer experience.

About Avotus

Avotus is an award-winning provider of Intelligent Communications Management solutions. Avotus works with enterprises to help them tackle challenges associated with managing their communications assets and services. Avotus serves customers across 41 global destinations, many of which are industry leading Fortune 2000 customers. For more information, please visit www.avotus.com. For Avotus news and updates, follow AvotusCorp on Twitter and Avotus Corporation on LinkedIn, Facebook and Google Plus.

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