FXCM Scores Highest Client Satisfaction in Australia

SYDNEY--(BUSINESS WIRE)--Global foreign exchange broker, FXCM (NYSE: FXCM), is Australia’s preferred FX provider for its overall quality of service according to Investment Trends Forex Report 2012.

“We pride ourselves on our customer centric approach and are very pleased that in this competitive marketplace traders appreciate our service and value added offerings. We are excited for the rollout of new and improved educational products in 2013 that our traders will benefit from”

The report shows that FXCM has maintained its lead overall in a majority of individual service areas voted trader’s favourite when it comes to customer service, education, trading platform features and research tools.

According to FXCM Australia Managing Director, Jessica Beckstead, FXCM has always been very focused on providing high quality support and resources.

“We pride ourselves on our customer centric approach and are very pleased that in this competitive marketplace traders appreciate our service and value added offerings. We are excited for the rollout of new and improved educational products in 2013 that our traders will benefit from,” Ms Beckstead said.

According to Investment Trends, the three reasons traders use FXCM are reliability and features of the platform, customer service and charting tools.

The report shows that the Australian FX market is very fragmented with no provider having more than 20 per cent market share and the two top providers, FXCM being one of them, controlling 29 per cent of primary relationships.

It also highlights that the number of retail FX traders in Australia held up well despite a fall in market volatility compared to the previous year and that 53,000 traders is relatively large compared to other countries.

Trading FX/CFDS on margin carried a high level of risk and may result in a loss of some or all of your deposited funds.

ISSUED FOR:	FXCM AUSTRALIA, www.fxcm.com.au
FOR FURTHER	JESSICA BECKSTEAD, FXCM AUSTRALIA MANAGING DIRECTOR
INFORMATION:	[e-mail]
Media:	WESTBROOK COMMUNICATIONS, Marcha van den Heuvel, 02 9231 0922 or [e-mail]

About FXCM – www.fxcm.com – NYSE: FXCM

FXCM is a leading online provider of foreign exchange (FX) trading and related services to retail and institutional customers world-wide.

FXCM is the largest FX provider in the US and has won awards nationally and internationally.

In Australia, FXCM leads on overall quality of service, education programs, tips on trading strategies, reliability of platform and research tools.

FXCM focuses on providing the best service to its clients and as a leader in education, FXCM offers courses on FX trading on its DailyFX website (www.dailyfx.com). DailyFX also provides free news and market research.

Clients benefit from FXCM's large network of FX liquidity providers, enabling FXCM to offer competitive spreads on major currency pairs. Clients have the advantage of mobile trading, one-click order execution and trading from real-time charts.

FXCM Australia also offers CFD products and allows clients to trade oil, gold, silver and stock indices along with FX on one platform.

Founded in 1999 and headquartered in New York, NY, FXCM is listed on NYSE (NYSE:FXCM) with an office in Sydney as part of its network of 12 offices around the world.