BMC Software Releases BMC Application Problem Resolution 7.0
New version of award-winning solution delivers automation of
application problem resolution process across heterogeneous Windows/Java
environments, increased efficiency throughout application lifecycle
HOUSTON (Business Wire EON) April 28, 2008 --
BMC Software (NYSE:BMC) announced today the availability of BMC
Application Problem Resolution 7.0*, the latest version of an
award-winning product that offers full automation of application problem
resolution processes during development, testing, and support across
Microsoft Windows/.NET and Java EE environments.
BMC Application Problem Resolution automates and accelerates the
typically iterative, highly manual process of finding and resolving
software defects and reported issues. It records application execution
on both the server and the client-side and captures a synchronized,
real-time log of user actions, system events, performance metrics,
configuration data, and code execution flow –
much like a “black box”
flight recorder onboard an aircraft captures a real-time record of a
flight.
“We expect the latest release of BMC
Application Problem Resolution to help us improve our initial
application quality, as well as our speed to market,”
said Dave Ungerleider, VP of development at PHH Mortgage (Mt. Laurel,
NJ). “The new Tester Console makes it easier
for our testing team to capture relevant error details and efficiently
communicate them to development, which cuts the typical QA churn and
eliminates ‘user error’.
Also, the ability to sync client and server side recordings in a
heterogeneous environment allows us to further ‘remove
hay’ from the stack so our developers can
identify root causes and fix problems much faster.”
BMC Application Problem Resolution eliminates the need for testers to
manually document the problems their testing tools uncover and the need
for developers to recreate problems before attempting to resolve them.
This efficiency gain results in faster QA cycles with more time to focus
on quality. The solution can also be used to capture and analyze issues
reported in the production environment.
Enhancements for BMC Application Problem Resolution 7.0 include:
-
A single, simple view, BMC Application Problem Resolution Tester
Console, which enables QA Testers to control BMC Black Box execution
and attach logs to defect reports in a mixed Windows and Java EE
environment.
-
Support for recording of Microsoft Windows Vista, Internet Explorer
7.0, and Microsoft .NET Framework 3.0, and integration with Microsoft
Visual Studio Team System, which will streamline use and provide
further efficiency gains, with additional connectors becoming
available at a later date.
-
Enhancement of BMC Black Box recording technologies and analysis views
to provide further acceleration of the application problem resolution
process.
-
Ability to record and troubleshoot applications running on the Apache
Tomcat application server.
“BMC Application Problem Resolution 7.0
extends BMC’s industry-leading Business
Service Management (BSM) vision to include the entire IT
organization, enabling and streamlining problem resolution processes
across platforms and throughout the application lifecycle,”
said Tom Schodorf, vice president and general manager of BMC’s
Identify business unit. “With BMC Application
Problem Resolution, development teams can focus their limited cycles on
creating enhanced, feature-rich business services and resolving
production issues with greater efficiency.”
About BMC Software
BMC Software is a leading global provider of enterprise management
solutions that empower companies to automate their IT and align it to
the needs of the business. Delivering Business Service Management, BMC
solutions span enterprise systems, applications, databases and service
management. For the four fiscal quarters ended December 31, 2007, BMC
revenue was approximately $1.7 billion. For more information, visit www.bmc.com.
In May 2006, BMC acquired Identify Software Ltd., creators of the
AppSight Application Problem Resolution System. Today, over 1,000 global
enterprises and independent software vendors (ISVs) rely on BMC
Application Problem Resolution to improve staff efficiency, enhance
application functionality and quality, and accelerate software project
delivery dates. Learn more at www.identify.com
or call 1 800.364.5467.
*Formerly known as BMC AppSight Application Problem Resolution System.
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