HP Introduces New Software to Automate Business Service Changes and
Problem Resolution
LAS VEGAS (Business Wire EON) June 17, 2008 --
HP (NYSE: HPQ):
-
Offerings help IT organizations manage change and resolve problems
across business services and applications, dramatically reducing the
risk of potential business downtime.
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New solutions to automate the change life cycle, problem isolation and
resolution.
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Introduces the industry’s first ITIL
V3-based Configuration Management System solution.
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In a recent Economist Intelligence Unit (EIU) survey of 1,125 IT
leaders worldwide, one out of four respondents said that 50 percent of
their outages were caused by change.
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EIU study also revealed that the majority of respondents agree that
automation makes IT changes more predictable and consistent.
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New offerings are being demonstrated live at HP
Software Universe, the company’s annual
customer and partner event focused on its software business.
HP today announced new Business Technology Optimization (BTO) software
and Software-as-a-Service offerings to help IT organizations manage
change and resolve problems across business services and applications,
dramatically reducing the risk of potential business downtime.
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A major risk in managing change comes from the failure to identify
potential conflicts or change collisions during the change review
process and during execution. This results in business service
downtime. HP’s enhanced decision-support
solution, HP Release Control, formerly HP Change Control Management,
now further reduces this risk by providing real-time visibility of all
change activity.
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HP also introduced new integrations of business transaction management
and problem isolation technologies to help customers quickly identify
problems before they impact business services.
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HP Release Control software, with new integrations across the HP
Business Service Automation portfolio, helps customers make better
change approval decisions and provides real-time visibility into
change activity enabling customers to identify change conflicts during
execution. By linking change process management to release execution,
the software helps minimize service disruptions and lower the risk
of change.
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With Business Availability Center 7.5, HP provides integrated business
transaction management and advanced problem isolation to help IT
better align with business priorities. By directly linking end-user
experience to network path performance for faster resolution and more
proactive management, customers can proactively manage and ensure
consistent service quality.
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The new HP Configuration Management System solution helps break down
information barriers across organizational silos, providing the right
information in the right context to the right person.
THIRD PARTY QUOTES
“Managing the myriad of changes related to a
major IT project would have been impossible using manual change
processes and spreadsheets. With the HP integrated solution, including
HP Universal CMDB software, we not only successfully completed the major
IT project on schedule, but we did so while maintaining perfect
availability.”
“Ensuring high availability requires
controlled changes while preserving the integrity and service quality of
the production environment. Enterprises can’t
achieve this quality without effective IT change, configuration and
release management processes.”
EXECUTIVE QUOTE
“With customers demanding 24/7 access to
transactions and services, IT operations can no longer afford costly
service disruptions caused by mismanaged change. We deliver the complete
solution that provides a consolidated view of change operations for
impact assessment, improved decision support, change collaboration,
automated execution and release.”
HP BTO Software as a Service Offerings
HP Software-as-a-Service
(SaaS) offers customers a means to quickly and cost-effectively leverage
the benefits of HP BTO software. HP SaaS is a managed service delivered
through the Internet and helps customers maximize the full value of HP
Software products via best practices and ongoing support. HP Business
Availability Center 7.5, Release Control 4.0, and UCMDB 7.5, will be
offered through HP SaaS in July.
HP Consulting and Integration Services
HP Consulting and Integration services are available to help customers
automate change and configuration, as well as service asset and release
management. These services leverage the HP Service Management Reference
Model, which is based on ITIL V3 and best practices from more than 15
years of customer engagements.
More information about the HP Business Technology for Operations
portfolio is available at www.hp.com/go/itoperations
as well as the online press kit at www.hp.com/go/lasvegasevents2008.
About HP
HP focuses on simplifying technology experiences for all of its
customers – from individual consumers to the
largest businesses. With a portfolio that spans printing, personal
computing, software, services and IT infrastructure, HP is among the
world’s largest IT companies, with revenue
totaling $110.4 billion for the four fiscal quarters ended April 30,
2008. More information about HP (NYSE: HPQ) is available at www.hp.com.
Note to editors: More news from HP, including links to RSS feeds, is
available at www.hp.com/hpinfo/newsroom/.
This news release contains forward-looking statements that involve
risks, uncertainties and assumptions. If such risks or uncertainties
materialize or such assumptions prove incorrect, the results of HP and
its consolidated subsidiaries could differ materially from those
expressed or implied by such forward-looking statements and assumptions.
All statements other than statements of historical fact are statements
that could be deemed forward-looking statements, including but not
limited to statements of the plans, strategies and objectives of
management for future operations; any statements concerning expected
development, performance or market share relating to products and
services; anticipated operational and financial results; any statements
of expectation or belief; and any statements of assumptions underlying
any of the foregoing. Risks, uncertainties and assumptions include the
execution and performance of contracts by HP and its customers,
suppliers and partners; the achievement of expected results; and other
risks that are described in HP’s Quarterly
Report on Form 10-Q for the fiscal quarter ended April 30, 2008 and HP’s other
filings with the Securities and Exchange Commission, including but not
limited to HP’s Annual Report on Form 10-K
for the fiscal year ended October 31, 2007. HP assumes no obligation and
does not intend to update these forward-looking statements.
© 2008 Hewlett-Packard Development Company,
L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an
additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.
Video:
Business
Technology: Overview | HP
Times are changing, and IT risks are business risks, and IT
opportunities are now business opportunities. Deborah Nelson provides an
overview of this shift in the way we think about IT.
Links: Online Press Kit
/ HP
Release Control / HP Business
Availability Center / HP CMS
Solution / HP
UCMDB Demo / Video
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