iQor Wins New Five-Year Contract with the BBC
NEW YORK & PRESTON, England (Business Wire EON) April 24, 2008 --
iQor, Inc., a premier global provider
of call center services, today announced that it has won a new five-year
contract to manage the TV Licensing Cash Schemes including the TV
Licensing Savings Card Scheme on behalf of the British
Broadcasting Corporation (BBC).
“The BBC is committed to world-class service
at best-in-class cost, and we are very proud to have been selected as
their partner for this mission. iQor has been investing
in ground-breaking innovations in call center technology, and we are
excited to deploy them with the BBC over the next few years,”
said Vikas
Kapoor, President and CEO of iQor.
The victory comes after an extremely competitive Official Journal of the
European Union (OJEU) procurement process designed to meet the BBC’s
demanding operational and commercial requirements for the start of the
new contract in April 2008.
Pipa Doubtfire, Head of Revenue Management, BBC said: “We
are pleased to be continuing our partnership with iQor, which is
committed to the high standards of customer service that we demand. The
new contract offers excellent value for money for license fee payers.”
John Ricketts, U.K. Group Managing Director at iQor adds: “We
are looking forward to strengthening our partnership with the BBC. The
competition for this contract was extremely fierce which makes our
success that much more satisfying. We look forward to delivering our
innovative operational solutions throughout the term of the new contract.”
About iQor
iQor provides call center services to some of the best-known companies
in the world from 20 Centers of Excellence in five countries and four
continents. iQor’s 8,000 employees work with
state-of-the-art technology that affords maximum flexibility to iQor
customers to tap the best skills of a global workforce. It serves
clients in a range of industries including financial services,
telecommunications and government. Its services include customer care,
customer retention and revenue recovery.
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