ENCINITAS, Calif. (Business Wire EON) April 29, 2008 -- FreedomVOICE Systems, a leading provider of virtual office solutions, announced today that its VoIP Hosted PBX service, FreedomIQ, has recently added powerful new tools for remote management and productivity reporting.

Our proprietary reporting tools let supervisors know who answers the most calls, when the most calls come in, who is working when and exactly what is being said

“Monitoring the efficiency of offsite staff is a real headache for many managers,” explains Eric Thomas, founder and CEO of FreedomVOICE Systems. “By employing exclusive web-based reporting tools, FreedomIQ simulates onsite supervision for remote locations, increasing worker accountability and boosting productivity.”

Since it is a VoIP Hosted PBX, which uses the Internet to transmit and manage calls, FreedomIQ is not limited to in-office call transfer like a hardwired PBX. It efficiently connects multiple offices through a seamless integration of voicemail, fax and email.

Internet-based FreedomIQ allows managers to monitor offsite employees and generate metrics in real-time as well as for any given period. With the click of a button, a manager can:

• Record all business telephone calls, no matter where the staff is located
• Generate detailed metrics about missed calls, answering rates, log-in times and call volume
• Capture the numbers of all calls, both missed and answered

FreedomIQ has also incorporated an easy-to-use employee scheduler. This graphic user interface enormously simplifies the chore of arranging shift hours. By utilizing an estimation based on the previous history of call volumes, a manager can minimize missed calls, while assigning the fewest possible staff.

“Our proprietary reporting tools let supervisors know who answers the most calls, when the most calls come in, who is working when and exactly what is being said,” states Thomas. “They can monitor quality by listening to workers’ telephone conversations and even play them back for purposes of training. FreedomIQ has taken the guesswork out of measuring the productivity of telecommuting workers and satellite offices.”

To learn how FreedomIQ and other virtual office solutions help businesses measure productivity and enforce quality control, contact FreedomVOICE Systems at 1-800-477-1477.

About FreedomVOICE Systems:

Founded in 1996, FreedomVOICE Systems develops and markets FreedomIQ, a VoIP Hosted PBX service allowing businesses and professional offices to interact more effectively with their customers, clients, patients and associates. FreedomVOICE Systems offers a comprehensive slate of integrated virtual office solutions, enabling business owners to enhance company image, communicate seamlessly with customers, track marketing effectiveness, and increase profitability.

Post Comment:
Trackback URL: http://eon.businesswire.com/pingpr.php/Q3Jhcy1aZXRhLUhhbGYtU3VtbS1GYWx1LVplcm8=

freedomiq freedomvoice_systems office voip_hosted hosted_pbx tools remote powerful_new management guesswork

Bookmark -  Del.icio.us | Digg | Furl It | Spurl | RawSugar | Simpy | Shadows | Blink It | My Web