Global Link Logistics Boosts Productivity by 50% with Management
Dynamics' Transportation Management Solution
Leading Ocean Freight Forwarder Optimizes Customer Service
ATLANTA (Business Wire EON) May 6, 2008 --
Management
Dynamics, a leading provider of global
trade management solutions, today announced that Global
Link Logistics, the leading provider of import logistics services to
North American furniture
industries, has implemented Management Dynamics' Transportation
Management solution to provide its customers with flexible and
competitive routing and rate options. This scalable web-based solution
has enabled Global Link's sales team to deliver more customized
proposals attributing to higher customer service levels and repeat
business.
Designed as a Web-native, functionally rich and intuitive application,
Management Dynamics' Transportation
Management solution stores each service contract electronically,
describing every term with a powerful rules engine to create ‘calculable
contracts'. The user can compare full bottom-line rates across multiple
service contracts, modes of transport, routings and service levels.
Fully integrated with all carriers' governing rules tariffs, the
solution evaluates all potential routings from available bullet rates to
more complex multi-factor combinations of outport arbitraries, alternate
port-to-port rates, and inlands.
Since implementing Management Dynamics' Transportation
Management solution to centrally manage its 10 carrier contracts,
Global Link Logistics has significantly improved productivity by
reducing time spent routing shipments by 20% and time spent auditing
carrier invoices by 30%.
“With our business growing quickly, we needed
a scalable solution that was also easy to maintain yet powerful enough
to support our complex contracts,” said Hessel
Verhage, vice president of trade and operations, Global Link Logistics. “Management
Dynamics had the best solution on the market that enabled our sales team
to respond faster to customer requirements, prepare winning quotations
with multiple rate and routing options, and ultimately provide the best
customer service in the industry.”
As a result of Management Dynamics' Transportation
Management solution, Global Link Logistics has seen several
significant benefits, including:
Improved Quote Accuracy - With central and secure online access
to its carrier service contracts and fully integrated with all carriers'
governing rules tariffs and up-to-date assessorials, Global Link has
precise visibility to its buy rates and can better manage customer
pricing.
Enhanced Customer Service - A robust multi-factor search engine
evaluates multiple rate and routing options based on user-specified
search criteria, enabling Global Link to respond 20% faster with
differentiated proposals that offer more choice and better value to the
customer.
Reduced Over-billing - Access to complete, accurate and
up-to-date information on bottom-line freight costs, allows Global Link
to audit freight bills 30% faster and eliminate carrier overcharges thus
avoiding misquotes.
Improved Productivity - As an intuitive, web-based application,
Global Link sales and customer service users can quickly become
proficient with the quotation management tools within days, thus
improving productivity and boosting close rates.
“Leading logistics providers are powering
growth by automating the contract-to-quote-to-pay process and realizing
both higher sales productivity and higher levels of customer
satisfaction and retention,” said John
Preuninger, President, Management Dynamics. “We
are delighted that Global Link Logistics selected our solution to
optimize their customer service operations and help grow their
forwarding business.”
About Global Link Logistics
Based in Atlanta, GA, Global Link, a Golden Gate Logistics company, is
among the ten largest Asia to North America ocean freight forwarders as
well as the leading furniture freight forwarder from China to the U.S.
The flagship of Global Link’s success is its
Single Point Customer Service. This direct contact and personalized
service allows Global Link to support its customers’
goals of reduced landed cost, speed to market and enhanced supply chain
tracking and visibility for optimum operational performance, while
shipping direct to any destination in the contiguous U.S. and many
Canadian points through a logistics network dedicated to service. To
learn more about Global Link Logistics, please visit www.globallinklogistics.com
or call (770) 938-2656.
About Management Dynamics, Inc.
Management Dynamics is a leading provider of global trade management
solutions that improve the performance of global supply chains for
importers, exporters, logistics service providers, and carriers. The
company's solutions synchronize the flow of information among trading
partners, optimize supply chain execution decisions, and streamline
import and export processes to ensure regulatory compliance and minimize
cost and risk involved in cross-border transactions. Management Dynamics’
time-proven solutions are used by more than 13,000 global users at some
of the world's most successful 3PLs, carriers, manufacturers, retailers,
and high technology companies. For more information, please visit www.ManagementDynamics.com
or call (201) 935-8588.
KEYWORDS: carriers, freight forwarder, global trade management,
routing, transportation management
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