NetQoS Helps Belron US Enhance Network and Application Performance
End-to-End Performance Monitoring and Traffic Analysis Help Belron
Monitor Application Service Levels, Speed Troubleshooting, and Perform
Capacity Planning
AUSTIN, Texas (Business Wire EON) November 26, 2007 --
Belron US, Inc., a subsidiary of Belron S.A., is using NetQoS®
SuperAgent® and
NetQoS ReporterAnalyzer™
to deliver optimal network and application performance over its wide
area network to 7,000 employees and more than two million customers
across 50 states. Based in Columbus, Ohio, Belron US is a multi-faceted
automotive glass and claims management service organization comprised of
three major business operations that include automotive glass
fulfillment services, windshield manufacturing, and fleet and insurance
claims management services.
The end-to-end performance monitoring of NetQoS SuperAgent combined with
the traffic analysis capabilities of NetQoS ReporterAnalyzer help Belron
US ensure exceptional application delivery to its various business
segments and customer touch points, including two national call centers
and several customer-facing Web sites for auto glass quotes, service
scheduling, and claims processing; 83 warehouses; and 220 retail stores.
In addition, more than 2,200 mobile service technicians depend on the
network for accessing applications in the field.
“We saw immediate value when we deployed
NetQoS products about two years ago, especially in identifying the
source of problems for faster and more accurate troubleshooting, and we
continue to rely on the products to give us the data we need for
troubleshooting, capacity planning, and maintaining application service
levels,” said Gary Lewis, manager of data
networking and security for Belron US. “SuperAgent
and ReporterAnalyzer have been valuable as we deploy technologies such
as VoIP over our MPLS network. For example, we can track our current and
historical bandwidth usage via ReporterAnalyzer’s
NetFlow reports, which helps us forecast our future MPLS bandwidth needs
accurately.”
With NetQoS
SuperAgent, Belron US can see how well the network infrastructure is
delivering applications to end-users across the organization. SuperAgent
continually measures and analyzes response times for all TCP-based
transactions and compares the response times against the baselines it
calculates for normal application performance. If a response time
deviates from normal, SuperAgent pinpoints the delay to the network,
server, or application and launches automatic investigations into the
problem, enabling rapid troubleshooting. Belron US also depends on
SuperAgent to track its internal application service-level agreements.
NetQoS
ReporterAnalyzer shows Belron US how application traffic is
impacting network performance by reporting on the composition of traffic
on every link. ReporterAnalyzer captures a rich set of traffic
statistics from Cisco®
IOS® NetFlow routers
and switches to identify which applications and users are consuming
bandwidth, and when. ReporterAnalyzer reports on 100 percent of flow
traffic for the entire network, providing real-time visibility as well
as one year of enterprise-wide data for troubleshooting and capacity
planning.
NetQoS SuperAgent and NetQoS ReporterAnalyzer are modules of the NetQoS
Performance Center, a Web-based management portal that integrates data
from NetQoS products in customized views to help enterprises be more
effective in capacity planning, troubleshooting, and service-level
management. For more information about NetQoS SuperAgent, NetQoS
ReporterAnalyzer, and the entire NetQoS product line, visit http://www.netqos.com/solutions/NPC.
About Belron US
Belron US, a subsidiary of Belron S.A., is a multi-faceted automotive
glass and claims management service organization based in Columbus,
Ohio. The company is composed of three major business operations that
include automotive glass fulfillment services, operating under the trade
names Auto Glass Specialists™,
Elite Auto Glass™,
Glaspro™, Safelite®
AutoGlass and Windshield Pros™;
windshield manufacturing; and fleet and insurance claims management
services. The company employs more than 7,000 people throughout the
United States.
About NetQoS Inc.
NetQoS software and services help service providers, government
agencies, and large enterprises – including
half of the Fortune 100 – improve the
delivery of applications over wide area networks by enabling them to
monitor application service levels, troubleshoot problems quickly, and
plan for change. Representative NetQoS customers include Chevron,
Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing,
Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in
Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and
regional sales offices in London and Singapore. For more information,
visit www.netqos.com or call
877-835-9575.
NetQoS and SuperAgent are registered trademarks, and ReporterAnalyzer
is a trademark of NetQoS Inc. All other trade names, trademarks, and
registered trademarks are the property of their respective owners.
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