NetQoS VoIP Monitor v1.1 Improves VoIP Performance and Planning
Enhanced Troubleshooting and Reporting Plus SIP Support Help IT
Professionals Solve VoIP Problems Faster and Plan for Growth
ORLANDO, Fla. (Business Wire EON) March 18, 2008 --
As network engineers and IP telephony professionals expand VoIP pilots
into organization-wide deployments, performance management becomes more
critical. NetQoS®
Inc. has launched NetQoS
VoIP Monitor v1.1 with additional reporting and troubleshooting
capabilities, along with support for SIP, to help monitor and improve
VoIP call setup and call quality in existing deployments and plan for
expansions.
“NetQoS VoIP Monitor is the only product that
unites VoIP quality of service with network performance to provide
metrics for end-user call quality of experience and facilitate targeted
troubleshooting,” said Steve Harriman, vice
president of marketing for NetQoS. “This
newest version of VoIP Monitor includes automatic and on-demand
investigations to speed problem diagnosis as well as enhanced trend
reports to aid planning for future deployments.”
NetQoS VoIP Monitor v1.1 Capabilities:
SIP Support: VoIP Monitor v1.1 adds support for SIP, a key
building block for the move to unified communications. By supporting SIP
today in a Cisco IP telephony environment, VoIP Monitor lays the
groundwork for future SIP-based solutions.
Automatic and On-demand Problem Investigation: VoIP Monitor v1.1
facilitates faster troubleshooting by offering automatic investigations
when a VoIP
performance threshold, such as delay to dial tone, is exceeded,
tracing the call signaling path and comparing it to an automatic
baseline. The user can also initiate an investigation on demand at any
time.
Capacity Planning Reports: To help both operators and engineers
evaluate or plan additions to a current VoIP implementation, VoIP
Monitor v1.1 provides enhanced reports for tracking call activity,
including information about call volume, call quality, call failures,
grade of service, and gateway utilization. These new reports enable IT
professionals to view capacity across the entire enterprise or for a
specific location or gateway and can be used to determine busy-hour call
attempts (BHCA) and busy-hour call completions (BHCC) on the network. In
addition, the reports provide a view of the effects of call volumes on
call performance and help track trends in call setup failure rates.
Utilization reports, which include per-interface statistics and identify
individual channels, are especially useful for negotiating contracts
with service providers.
“Converged Voice over IP technology is
becoming mainstream in call centers and in self-service solutions, and
we plan to use NetQoS VoIP Monitor to ensure that our customers are
getting optimal performance,” said Thomas
Harsh, director of application development and monitoring for eLoyalty’s
Austin-based Call Center Managed Services group, CCMS. “In
addition, the NetQoS Performance Center provides us with one platform to
both manage VoIP and ensure that all the other applications across the
WAN are meeting expected service levels.”
With NetQoS VoIP Monitor as part of its product suite, the NetQoS
Performance Center provides a complete solution for managing an
enterprise VoIP system alongside all other business-critical
applications by enabling IT professionals to:
-
Obtain metrics on call signaling/setup protocols
-
Gauge the quality of voice calls
-
Measure response times to show the impact of VoIP on existing
applications and vice versa
-
Determine the volume of VoIP traffic across the WAN –
including who is using it and when – to
ensure adequate bandwidth for VoIP traffic and other business-critical
applications
-
Monitor the health and availability of VoIP devices
-
Perform active VoIP testing/monitoring via Cisco IP SLA to measure
VoIP jitter, latency, and packet loss
VoIP Monitor v1.1, a recent winner of the Unified Communications®
Magazine’s 2007 Product of the Year Award, is
available now at a starting price of $29,500. The NetQoS Performance
Center portal is available to customers at no additional cost with the
purchase of one or more NetQoS product modules.
Visitors to VoiceCon Orlando may view a demo of NetQoS VoIP Monitor v1.1
at booth #1305. For more information about VoIP Monitor, go to http://www.netqos.com/solutions/voip_monitor/index.html
Related links:
ebook: Managing
VoIP Quality of Experience on Your Network
Webcast: Getting
a Grip on VoIP
White Paper: VoIP
Quality of Experience: Ensuring Your Network Supports Optimal VoIP
Performance
About NetQoS VoIP Monitor
NetQoS VoIP Monitor is a network-based call setup and call quality
monitoring product that tracks the call quality users experience,
provides alerts on call performance problems, and isolates performance
issues to speed troubleshooting and mean time to repair. The product
enables network engineers and IP telephony management to assess the
performance of their Cisco Unified Communications Manager (CallManager)
IP PBX by tracking, evaluating, and reporting on key metrics without
deploying server agents or probes. For every call, VoIP Monitor reports
on user call quality and the underlying network performance metrics
associated with it. VoIP Monitor also breaks out performance data from
the IP and PSTN legs of calls that pass through voice gateways traveling
to endpoints in the PSTN. This data lets IT organizations know if the
network is responsible for less-than-optimal call quality.
About the NetQoS Performance Center
The NetQoS Performance Center product suite provides global visibility,
via a single Web-based management console, into the key metrics
necessary to quantify network performance across an organization:
end-to-end performance, traffic flow analysis via Cisco®
IOS® NetFlow and
IPFIX, device performance, long-term packet capture and analysis, and
VoIP performance. The NetQoS Performance Center integrates the metrics
in customized views to help organizations be more effective in capacity
planning, troubleshooting, and service level management. With its
role-specific views for different groups in an IT organization, such as
network engineering, operations, and IP telephony management, the NetQoS
Performance Center enables staff at all levels to:
-
Measure end-user application response times
-
Provide consistent application service delivery
-
Track VoIP
quality metrics to ensure VoIP quality of experience
-
Understand how infrastructure changes affect network and application
performance
-
Isolate performance problems to the application, server, or network
-
Identify the applications and users consuming bandwidth, and when
-
Avoid unnecessary WAN costs
-
Manage the convergence of voice, video and data
-
Identify virus or denial of service attacks
About NetQoS Inc.
NetQoS software and services help service providers, government
agencies, and large enterprises – including
half of the Fortune 100 – improve the
delivery of applications over wide area networks by enabling them to
monitor application service levels, troubleshoot problems quickly, and
plan for change. Representative NetQoS customers include Chevron,
Lockheed Martin, American Express, Hilton Hotels, Siemens, Boeing,
Deutsche Telekom, NASA, and Barclays Global Investors. Headquartered in
Austin, Texas, NetQoS has R&D centers in Austin and Raleigh, N.C., and
regional sales offices in London and Singapore. For more information,
visit www.netqos.com or
call (877) 835-9575.
NetQoS is a registered trademark of NetQoS Inc. All other trade names,
trademarks, and registered trademarks are the property of their
respective owners.
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