Patient-Centered Care Institute Launched
LINCOLN, Neb. (Business Wire EON) May 6, 2008 --
The Patient-Centered Care Institute is dedicated to advancing the
knowledge and practice of patient-centered care within healthcare.
The Institute’s vision is simple: use research
to identify what matters most to patients, teach caregivers to do those
things well, make sure they do it every time and ensure patients have
better quality of care experiences. That is the foundation of
patient-centered care and the foundation of the Institute.
Experiences like this real life example occur in hospitals every day: a
vibrant 70-something man is in the hospital overnight for a standard
procedure, but is required to wear a catheter while he recuperates.
Already uncomfortable, he is determined to make the best of it. Shortly
after the nursing shift change, he feels some brief pain then realizes
he has wet himself. He presses the call button and is greeted pleasantly
by the nurse, who says she’ll be there quickly
to clean him up. She arrives, good-natured as she changes his bed
sheets, and clothes and comforts him as he continually apologizes for
the situation. Unfortunately, for an unknown reason, the catheter falls
out several more times throughout the night, resulting in further bed
wetting and humiliation. The nurse turns from empathetic to frustrated
and accusatory to neglectful. After the fourth incident, the nurse
ceases responding to the patient’s call and he
spends the remainder of the night in a wet bed, embarrassed and
discomforted.
Sometimes hospitals find out about these experiences; sometimes they don’t.
The reality is that they should never happen. The Patient-Centered Care
Institute provides caregivers with tools and information that is
up-to-date, practical and easy-to-implement and use; resources that can
prevent the above situation from occurring.
Creating a dialogue around patient-centered care is the essence of the
Patient-Centered Care Institute’s programs and
resources. The conversation is not just experts teaching practitioners;
it’s about creating a dialog with all parties
focused on improving the patient experience.
The Patient-Centered Care Institute is a division of NRC Picker
(NASDAQ: NRC), which honors the company’s
passion for patient-centered care. We are dedicated to measuring and
improving the most important aspects of the patient experience. Our
comprehensive approach to integrated research, evidenced-based best
practice recommendations and quality improvement helps clients achieve
successful patient-centered care environments.
Visit us at www.NRCPicker.com/PCCI
or call 800-388-4264 to learn more.
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