Plateau Announces Industry’s First Talent
Management Outsourcing Services
Plateau’s Comprehensive Services Includes
New Talent Management Process Outsourcing and Support Services to
Facilitate Administration of Talent Management Lifecycle
ARLINGTON, Va. (Business Wire EON) June 23, 2008 --
Plateau Systems, a leading provider
of talent
management software, services and solutions, today introduced its Talent
Management Outsourcing suite of services, comprised of two new
service offerings: Talent
Management Process Outsourcing and Talent
Management Support Services. As the industry’s
first and only service offering of its kind, Plateau Talent Management
Outsourcing ensures that customers’ talent
management systems and processes are always available, properly
administered and effectively supported to increase employee and business
productivity and performance.
Driven by a slowing economy and rising costs across the board,
organizations are being forced to focus their resources on maximizing
productivity. Faced with reduced budgets, limited resources and
increased responsibility, HR professionals are finding it especially
difficult to effectively roll-out and manage talent management processes
and applications across their organizations.
“Companies are discovering that outsourcing
can help them implement an infrastructure that reaches more employees at
far lower costs and allows staff to focus on company-specific needs and
performance consulting,” said Josh
Bersin, President of Bersin
& Associates, a leading research and advisory firm focused on
enterprise learning and talent management research. “Plateau’s
Talent Management Outsourcing services certainly address some of the
major pains facing organizations and can help reduce the heavy
administrative burden being shouldered by many of today’s
HR professionals.”
Utilizing Plateau
Talent Management Outsourcing, organizations can achieve significant
time and cost savings while freeing up HR and IT resources to focus on
other critical initiatives within their organizations. By offloading the
administrative burden associated with managing their talent management
infrastructure to Plateau experts, organizations can significantly
reduce or eliminate the need for dedicated infrastructure resources.
Ideal for small organizations and large enterprises across all
industries, Plateau Talent Management Outsourcing provides guaranteed
support uptime and availability to ensure expedient issue resolution.
And, because most companies have unique organizational and
industry-specific requirements, Plateau’s new
service offering allows customers to deploy talent management best
practices tailored to fit their needs.
Talent Management Process Outsourcing
Plateau Talent
Management Process Outsourcing is the industry’s
first and only service that allows organizations to completely outsource
all administrative user tasks to Plateau experts. Because any
administrative task can be scoped in, customers determine which tasks
they wish to outsource according to their specific business needs. To
take advantage of this service, customers need only complete a simple,
customizable online form detailing the tasks they wish to outsource.
Available immediately for Plateau’s Learning
and Performance modules, Plateau Talent Management Process Outsourcing
reduces administrator staffing and overhead costs while expediting
tangible business results. Highly seasonal or cyclical business
processes like performance reviews can be managed without having to
retrain or add staff. Plateau Talent Management Process Outsourcing
provides a one-stop shop for support and administration across all of
Plateau’s application functions and is
especially ideal for SaaS, and iContent customers.
In addition to Talent Management Process Outsourcing services, Plateau
unveiled comprehensive Talent Management Support Services focused on
providing enhanced end-user support and advanced administrator support:
-
Tier 1 End-User support
provides customers with phone access to a central Plateau
support desk to resolve simple “how-to”
support issues, such as login and password resets. Having access to
this type of service allows customers eliminate the time and resource
costs associated with establishing and facilitating their own internal
talent management help desk. Organizations utilizing Plateau’s
outsourcing support services can also reduce costs by eliminating the
training and communication that is required to provide quality support
for end-users. By assuming the help desk responsibility, Plateau
experts can ensure the highest level of support from version to
version and minimize lapses in support that can occur when
administrators and help desk staff are completing training for
upgrades and new product versions. This service is especially valuable
for organizations that require additional support to manage volume
spikes that often result during large and complex implementations.
Plateau’s Tier-1 End-User support
outsourcing tracks key metrics and can provide administrators with
trend information and details around software adoption and usage rates.
Tier-1 End User Support also includes Over-Flow support. This flexible
service offering is available for customers whose Plateau talent
management solutions are supported in-house, but who may require back-up
assistance during usage spikes or high volume occasions. Over-flow
support is offered in the Standard Tier 1 support level and can be
purchased on a per incident basis or in incident blocks.
-
Advanced Admin Support saves
customers time and money by giving administrators the option to work
directly with Plateau’s “Just-in-Time”
administrator experts for immediate answers to and guidance on issues
related to their Plateau deployment. Through this service,
administrators have access to product and subject matter experts who
know the products and can advise on best practices and specific
use cases. Available for Learning and/or Performance modules, advanced
admin support provides a cost-effective alternative to training,
reduces the impact of administrator turnover and eliminates the need
for large or decentralized organizations to have “super-administrators”
who support other, part-time administrators. This offering allows
customers to control costs by allowing them to determine response
levels and thus, control Plateau’s level
of effort on a case-by-case basis.
“With talent management fast becoming a
strategic, C-level priority, demand for software and solutions that help
organizations manage and optimize their talent is rising. Unfortunately,
as these initiatives grow and expand, organizations are discovering that
administering and managing their talent management solutions and
infrastructure is overloading their internal resources,”
said Shelly Heiden,
EVP Global Operations, Plateau Systems. “Plateau
Talent Management Outsourcing leverages the knowledge and experience of
Plateau experts to help customers build and maintain their talent
management system faster, more cost-effectively and with zero risk.
Adding Plateau Talent Management Outsourcing to our already
comprehensive Global
Services offerings, allows us to offer our customers a full cycle of
talent management services from strategic planning, to getting started,
to maintaining, to simply getting the most out of their talent
management systems.”
About iContent
iContent is the industry’s
first content-as-a-service-solution, providing organizations with a
single place to buy, manage, and store third-party and custom developed
content. Offering more than 30,000 pre-packaged titles and managing
thousands of custom courses for organizations, iContent speeds the
availability and delivery of content, while simultaneously decreasing
the time and labor costs associated with managing and storing learning
and talent management content. Companies worldwide are realizing
substantial benefits from adopting iContent as the preferred solution
for on-demand content. View more information about iContent at http://www.plateau.com/icontent/.
About Plateau
Plateau is a leading provider of talent management software, content and
services designed to increase workforce productivity and deliver more
efficient business operations. Plateau’s
award-winning software is powering talent management initiatives across
some of the world’s most successful
organizations, including the American Red Cross, General
Electric, the Internal Revenue Service, Capital One and the National
Aeronautics and Space Administration (NASA). Industry analysts at Bersin
& Associates, Forrester
Research and other leading information and technology research and
advisory firms continue to recognize Plateau’s
leadership in delivering best-in-class functionality, technology and customer
satisfaction. Plateau is headquartered in Arlington, Virginia, with
offices across the United States, Europe and Asia Pacific. For more
information, please visit www.Plateau.com.
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