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Healthcare
System Selects the UNIVERGE®360
Approach to Achieve a Unified Business Environment
IRVING, Texas (Business Wire EON) April 9, 2008 --
NEC Unified Solutions, Inc., a global leader in enterprise business communications,
today announced a large-scale unified communications
(UC) deployment with Virtua Health, a multi-hospital healthcare
system based in Marlton, NJ. Building on a strong 11-year relationship
with Virtua, NEC is implementing an IP communications
migration that includes all aspects of the NEC UNIVERGE®360
portfolio – from infrastructure and
applications to services, ongoing support and monitoring.
Virtua plans, through advanced IP technology, to enhance a proven communications
environment that allows hospital staff and employees to connect quickly
and reliably. It will also leverage UC and specialized healthcare
applications to enhance Virtua’s productivity
and continue to deliver an outstanding patient experience. After
evaluating the options offered, Virtua selected NEC UC and IP-based
solutions, including its UNIVERGE
UM8500 unified messaging platform that will support
productivity-enhancing UC applications, such as unified messaging,
telephone and call systems and patient find-me / follow-me. With its UC
and mobility features, NEC’s comprehensive UNIVERGE360
approach also brings the healthcare
system closer to its goal of becoming a paperless and wireless
environment.
“At Virtua, our primary focus is providing the
best care possible for our patients, and reliable, streamlined communications
is critical for us to make this mission a reality,”
said Maria Foschi, MBA, Assistant Vice President, Information Services,
Virtua Health. “NEC was the clear choice and
partner for Virtua to implement our communications
technology migration because of its strong roadmap, comprehensive
solution set and proven ability to execute with healthcare
providers and other large corporations.”
The Virtua solutions are based on NEC’s
recently announced UNIVERGE360 communications
model, which enables businesses to fully integrate employee roles with
automated business processes, resulting in a unified organization. NEC
will combine new and existing infrastructure, applications, software,
services and partnerships to deliver an enterprise-wide UNIVERGE360
solution to Virtua’s thousands of employees.
“As with any healthcare
enterprise, Virtua Health directly links effective communications
between employees, patients and their families to administering the best
possible healthcare,”
said Louis Van De Water, vice president and general manager of eastern
regional sales, NEC Unified Solutions. “With
NEC's UNIVERGE360 communications
model, Virtua is bringing technology in-house that can help them address
not just communications, but
also improved patient care and resource utilization by hospital staff,
as well as improved medical staff retention by giving them the latest communication
tools to more quickly access the people and information they need."
NEC solutions to be deployed at Virtua Health include a number of
unified communications
applications, communications
servers and services, including:
Unified Communications:
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UNIVERGE UM8500 Unified
Messaging System: As the feature-rich unified messaging platform
for NEC’s UC for Enterprise solution set,
UM8500 is the first UM solution to include VideoMail, Find Me/Follow
Me capability and ViewCall for desktop call control. UM8500 will
ultimately replace all of Virtua’s
end-of-life voice messaging systems.
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UNIVERGE UA5200
Healthcare Attendant Consoles: The UA5200 enables greater
productivity through convergence of communications
and business processes. The console also gives Virtua’s
attendants instant access to vital presence information and enables
them to use specialized healthcare-oriented
instant access modules. More specifically, the UA5200 Healthcare
Attendant will provide Virtua with Room Direct capability by
automatically assigning DID numbers assigned to patients as they are
admitted and routing calls to whichever rooms they are assigned during
their stay.
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eTHOS® Call Center Software: This
software gives Virtua’s call center
advanced IVR applications, including patient appointment reminders
that automatically alert patients of appointments and allows them to
confirm or reschedule, speech recognition and call center advantages
such as instant caller information when a call comes in.
Unified Infrastructure:
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UNIVERGE SV7000 and
SV8500 Communications Servers:
These multi-purpose IP communications
servers provides Virtua with the ability to combine converged
architecture applications, such as unified communications,
presence, collaboration and softphones, in addition to delivering
enhanced telephony features.
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UNIVERGE OW5000: This
media server provides Virtua with presence information and is also the
operational platform for NEC’s UC for
Enterprise solutions. NEC’s OW5000 also
provides open interfaces to interoperate with popular third-party UC
solutions and enables developers to create applications to tightly
integrate with other NEC solutions.
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UNIVERGE MA4000
Enterprise Management System: Centralized management is an
essential part of a complete voice solution in today’s
enterprise environments, and the MA4000 has the ability to manage all
of a Virtua’s communications
servers simultaneously and with virtually no daily interaction
required by the administrator.
NEC Services & Partnerships:
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NEC’s Managed Services team is monitoring
and managing the hospital’s Voice over IP
network using its Remote Managed Services through its Network
Operations Center in Irving, TX, as well as on-site technical support.
NEC also is providing voice quality and data infrastructure
monitoring, allowing for immediate identification and resolution of
any issues that arise with the system.
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Additionally, based on NEC’s long-standing
Cisco Gold Certification, NEC is installing customer-provided Cisco
LAN/WAN equipment.
For more information about Virtua Health,
visit www.virtua.org or call
1-888-VIRTUA-3 (1-888-847-8823).
For more information about NEC
Unified Solutions, visit www.necunified.com.
NEC and UNIVERGE are registered trademarks of NEC Corporation. All
other brands and products referenced herein are acknowledged to be
trademarks or registered trademarks of their respective holders.
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