Increasing Hourly Workforce Productivity Not a One-Size-Fits-All
Proposition
New paper from The Workforce Institute™
explores differences in hourly employees; provides recommendations for
talent management strategies
CHELMSFORD, Mass. (Business Wire EON) May 14, 2008 --
More than 60 percent of the United States workforce is employed in
hourly work, with this workforce predicted to grow even larger over the
coming years. Despite the significant size of the hourly workforce,
relatively little attention has been paid to understanding this segment
of the labor pool. A new paper from The
Workforce Institute™
at Kronos®
Incorporated explores approaches for improving hourly workforce
productivity by examining the characteristics of hourly workers and
provides recommendations for talent management.
The paper, “Increasing Hourly Workforce
Productivity: Different types of work, different types of workers,”
is written by Steven Hunt, SPHR, Ph.D., director of business
transformation services at SuccessFactors and a member of the board
of advisors of The Workforce Institute. In it, Hunt identifies four
types of hourly work:
-
Simple-transactional (i.e., data entry clerk)
-
Simple-experiential (i.e., retail sales person)
-
Complex-transactional (i.e., machinist)
-
Complex-experiential (i.e., registered nurse)
In the paper, each of these categories of work is ascribed a definition
as well as a list of characteristics of the employees who tend to
perform this work. The characteristics range from typical gender and
ethnic background to level of education and median household income.
“By understanding the differences in work and
the differences in the people likely to be performing this work,
organizations can design their talent management strategies to be more
effective,” said Hunt. “Whether
it’s offering a tuition reimbursement;
planning for technical training; or deciding whether or not to use
customer service staffing assessments, talent management decisions must
be tailored to the specific hourly population they are being created
for; otherwise, they are doomed to be ineffective.”
“This new paper from Steven Hunt furthers The
Workforce Institute’s commitment to
identifying human capital management issues that affect productivity and
organizational performance and empowering organizations to address these
issues,” said Joyce Maroney, director of The
Workforce Institute at Kronos Incorporated. “In
addition, this paper gives some much-needed attention to better
understanding the vast hourly workforce, which is frequently
misunderstood.”
To hear Steven Hunt discussing the role of the frontline manager in
retaining hourly workers with Joyce Maroney, director of The Workforce
Institute, please visit: http://www.workforceinstitute.org/hourly-workforce-planning.htm.
To read this paper in its entirety, please visit: http://www.workforceinstitute.org/tool-kit/increasing-
hourly-workforce-productivity. (Due to the length of this URL, it
may be necessary to copy and paste it into your Internet browser's URL
address field. You may also need to remove an extra space in the
URL if one exists.)
About the Workforce Institute
The Workforce Institute was founded by Kronos®
Incorporated in 2006 as a think tank to provide research and education
on critical workplace issues facing organizations around the globe. By
bringing together thought leaders, the Workforce Institute is uniquely
positioned to empower organizations with the knowledge and information
they need to manage their workforce effectively and provide a voice for
employees on important workplace issues. A hallmark of the Workforce
Institute’s research is balancing the needs
and desires of diverse employee populations with the needs of
organizations. For additional information, visit www.workforceinstitute.org.
© 2008 Kronos Incorporated. Kronos
and the Kronos logo are registered trademarks and The Workforce
Institute is a trademark of Kronos Incorporated or a related company.
All other product and company names mentioned are used for
identification purposes only and may be trademarks of their respective
owners.
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